At Better Nutrition Pty Ltd, we are committed to delivering your orders safely and efficiently across Australia. This Shipping Policy explains our shipping process, costs, and delivery timeframes.

1. Shipping Locations

We currently offer shipping Australia-wide.
International shipping is not available at this time.

2. Shipping Costs

• Free standard shipping Australia-wide on all orders over $150

• Orders under $150 will incur shipping charges, which are calculated and displayed clearly at checkout before payment is completed

3. Order Processing Time

• Orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

• You will receive an order confirmation email after your purchase is completed

4. Delivery Timeframes

Estimated delivery times after dispatch:

• Standard Shipping: 3–7 business days

• Remote or regional areas may experience slightly longer delivery times

Delivery times are estimates only and may vary due to courier delays, weather conditions, or peak periods.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

6. Shipping Carriers

We use reliable Australian courier and postal services to ensure timely and secure delivery of your orders. Carrier selection may vary depending on your delivery location.

7. Incorrect or Incomplete Address

Please ensure all delivery details are accurate at checkout.
Better Nutrition is not responsible for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-dispatch.

8. Delays & Unforeseen Circumstances

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Courier service disruptions

• Public holidays

• Extreme weather conditions

• High-volume order periods

We appreciate your understanding should such delays occur.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery so we can assist you promptly.

Please provide your order number and, if applicable, photos of the damaged item.

10. Contact Us

For any questions regarding shipping or delivery, please contact us:

📍 49 CANN ST, BASS HILL, NSW 2197
📧 info@betternutrition.com.au
📞 +61 1300 827 158